Switch Controller, Bluetooth Connection, HD Rumble, Heavy-Duty Buttons, 6-Axis Gyro Sensor, Switch Pro Controller, Turbo Fire Function, Back Buttons,

Q: This is a defective product. No matter how many hours I charge it, the power won't turn on and the light won't come on. A: This product may not charge with a cable other than the one included. Please make sure the USB cable is connected correctly. Q: I'm having trouble connecting to the console. I can use it via wired connection, but it's not recognized via Bluetooth. Another controller connects via Bluetooth without any issues, so it's not a problem with the Switch console. Resetting the controller doesn't work, so I suspect a problem with the controller. A: Here's what to do if you can't connect the Switch console and controller via Bluetooth. If the controller doesn't respond at all, try registering it again. 1. From the HOME menu, select [Controllers]. 2. Select [Change Holding Position/Order]. 3. Press and hold the sync button on the controller. 4. When it says "Registered," it's complete. If you can't register it to the console, even if it's not completely discharged, communication may be intermittent if the battery is low. Try fully charging the controller. Q: Sometimes the left D-pad on my controller doesn't respond due to poor contact. A: If you're having trouble using the stick, calibrating it may improve the situation. Stick Calibration Procedure: 1. Select "Settings" from the HOME menu. 2. Select "Controllers and Sensors" → "Stick Calibration." 3. After connecting the controller to the Switch, hold down the stick you want to calibrate in any direction. (If the console system version is earlier than [13.0.0], press the stick you want to calibrate.) 4. Check the stick's response. Follow the on-screen instructions to check the stick's response. 5. Follow the on-screen instructions to proceed with the calibration. If the stick still doesn't operate normally after calibration, you can try resetting it. How to Reset: Insert a long, thin object into the reset hole on the back of the controller (insert it all the way in) and press the reset button to reset the controller.